Our Service Agreement
There is no term to our agreement. You may cancel your service at any time. Distinguished Images also reserves the right to cancel your service at any time. We will provide the most professional cleaning service where all the employees are bonded and insured and have been thoroughly trained with the most technologically advanced products and equipment. We will arrive with all of the cleaning supplies including vacuums and other equipment to do the job, but, we will be mindful of what chemicals you use in your home, especially with specialty surfaces like granite, stainless steel, and wood floors. We will always check pantry’s and under sinks for the products that you might be using on these surfaces. We guarantee our employees will not smoke, drink, eat, watch TV or listen to the radio in the homes they are cleaning. We will arrive on the day scheduled as requested and agreed upon; however, Distinguished Images reserves the right to close our office at any time, due to inclement weather.
We have great staff for a reason. We take care of them, so they are motivated to take care of you. If it is necessary for you to cancel or skip your regular cleaning, we would appreciate a phone call prior to the cleaning team arriving. If we do not receive 24 business hour notice prior to their arrival, a 50% lockout fee will be assessed to cover the cost of the staff that arrive at your door. The same fee will be charged should you fail to leave a door unlocked if that was the agreement made on entrance to your home.
Since we normally do not bill for services provided, payment is expected at the time of cleaning. We accept cash, checks written out to Distinguished Images or we accept MasterCard and Visa and American Express. If payment is not received at time of cleaning, a $5.00 finance charge will be assessed. A 18% finance charge will be added to unpaid balances over 30 days and accrue monthly.
CANCELATIONS AND RESCHEDULES
We understand schedules change or additional cleanings may sometimes be needed. Please give our office a call and we will do everything we can to accommodate your request. Please keep in mind, should you reschedule your cleaning we may not be able to accommodate your request with the same cleaning staff (they might have another client that date and time). Also please note that with all cancelations or reschedules, a 24 business hour window prior to the cleaning is required. (No weekend voicemail cancelations). Failure to cancel, skip, or reschedule outside of this window may result in having a cancelation fee applied to your account. Our staff works very hard at being timely and reliable. As such, short notice cancelations are unfair to them, and have a direct impact on their income levels. To try and take care of these staffers, cancelation fees are paid directly to the staff when they are applied. Cancelation fees are 50% of the price of the service scheduled.
If someone in your home is sick (contagious) please contact our office and we will be happy to reschedule your cleaning.
HIRING OF DISTINGUISHED IMAGES STAFF
You agree not to hire past or present employees of Distinguished Images for a period of not less than 2 years from the date that employee last worked for Distinguished Images. In the event that you feel you must hire an employee of Distinguished Images in spite of this agreement, then a $500.00 referral fee is due immediately upon employment of the past/present employee, regardless of regular employment or on a contractual basis.
QUALITY OF CLEANING
Please call us if you are happy or unhappy with the quality of work that was done in your home. We sincerely appreciate your compliments and we make sure to pass them on to the employees. If for some reason the cleaning has not met your expectations, make sure to let us know and we will be more than happy to correct the problem. We want to make sure you are completely satisfied!
Any client of Distinguished Images that refers another client that signs up for regular service will receive a one time 50% off maintenance cleaning. If the client they refer is a one-time cleaning client, a 25% referral fee discount off their cleaning next cleaning will apply. Credit will be applied after Distinguished Images has completed the first cleaning.